Technician Mentoring

Technician Mentoring

Redmond Veterinary Clinic, a Professional Corporation offers a broad base of Veterinary services to our patrons in Central Oregon. Our goal is to provide the best quality of service possible, using the most modern equipment and methods available to our profession.

Redmond Veterinary Clinic offers routine and emergency care for companion, large and exotic animals. The following services are provided: Anesthesiology, Cardiology, Clinical Pathology, Critical /Intensive Care, Dentistry, Dermatology, General Surgery, Internal Medicine, Neurology, Nutrition, Digital Radiology, Obstetrics/Reproductive Care, Embryo Transfer, Oncology, Ophthalmology, Orthopedics Pet Behavior, Well Animal Care, Flexible and Rigid Endoscopy, and Digital Ultrasonography.

Students are expected to follow the following guidelines:


  • Keep in mind that the quality of your experience is directly proportional to your level of interest, enthusiasm and preparation.
  • You will be expected to use your books, notes and VIN (Veterinary Information Network) to research topics relevant to your cases on a daily basis. Don’t hesitate to ask questions, but be respectful of your doctor’s time by learning as much as possible on your own.
  • Prior to helping in any fashion it is the responsibility of the student to:
    • Be properly trained by the staff to perform the task
    • Perform the task safely following all safety guidelines
    • Feel free to refrain from performing a task if they do not feel comfortable doing the task.
    • Ask for help if there are any questions.
  • For wellness visits, learn to answer common client questions regarding topics such as vaccinations, parasite control, and husbandry. As a practicing veterinarian, this is where you will spend the bulk of your time, and these communications will be your most important asset!
  • For ill patients, begin making lists of differential diagnoses. While nobody expects you to come up with accurate lists of specific diseases, at this stage you should be able to recognize general disease processes such as inflammation, infection, metabolic derangements, endocrinopathies, etc.
  • Make an attempt to interpret labwork and radiographs as well. You will learn just as much from being incorrect as being correct; even seasoned veterinarians have been known to be wrong before. If you know that a surgery or other procedure is scheduled for later in the day or week, spending a few minutes researching common techniques will help you to glean more from watching, and keeps you prepared should you be asked to assist the veterinarian.
  • Use slow times to ask lots of questions, research cases, and practice the skills on your task list. Also remember that technicians may be better than a veterinarian at demonstrating a reliable jugular venipuncture.
  • Students are required to attend staff training meetings as determined by the director as they occur during their stay.
  • Note: Night and/or weekend clinical responsibilities are required, although students may request nights or weekends off.

spacer-green.gifEthical Standards

  • Redmond Veterinary Clinic insists on the highest ethical standards in conducting its business. When faced with ethical issues, students are expected to make the right professional decision consistent with Redmond Veterinary Clinic’s principles and standards.
  • Keep all records confidential and do not discuss case specifics outside of the practice

spacer-green.gifAnimal Interaction

  • Redmond Veterinary Clinic will never tolerate abusive action towards animals such as yelling, hitting, kicking or choking.
  • Students should not attempt to approach or pet any animal unless they have been provided permission by the owner or a staff member. Any animal is capable of biting, given the right set of conditions.

spacer-green.gifClient Interaction

  • Students are encouraged to speak with clients but should do so only if the client initiates that interaction.
  • Students must refrain from providing negative commentary regarding the client’s animal including its current medical condition or the animal’s behavior.
  • Treat all clients as if they are a friend of your mother’s and every patient as if it were your own animal.

spacer-green.gifStaff Interaction

  • Conduct yourself with professionalism both inside and outside of the practice. This includes treating every member of the practice healthcare team with respect, regardless of the nature of their job. There is much to be learned from technicians, assistants and receptionists.
  • Student are encouraged to ask questions regarding a particular case or procedure but should do so only when the staff is not engaged with the client.
  • Students are expected to show respect for all staff members.

spacer-green.gifDress Code

Students are expected to present a clean and professional appearance while conducting business, in or outside of the office. Dressing in a fashion that is clearly unprofessional, that is deemed unsafe, or that negatively affects Redmond Veterinary Clinic’s reputation or image is not acceptable. Bear in mind that when you entered veterinary school you ceased to be a student and became a veterinary colleague; you are part of the profession. Please arrive at work early and dress in the same manner as the owner of the practice.


  • Clean clothing must be worn at all times, including proper shoes, and a SMILE. The clothing is to be clean (no Spots) and pressed when you come to work.
  • No additional personal wear is to be worn with the clothing; i.e., non approved sweaters, hats, scarves, Etc.


  • Rings: A maximum of two simple rings on each hand is allowed, although one ring per hand is preferred.
  • Bracelets/Chains/Wristwatches: one ONLY.
  • Necklaces: one ONLY and no extreme style.
  • Pins/Broaches: NO attachments other than name tag on ANY CLOTHING, unless approved by management. (Certain tasteful animal-like pins are acceptable)
  • Earrings: No large or extreme styles. No dangling earrings for males are allowed. Earrings not to exceed ½” in diameter, nor hang more than ¾” from the ear. No more than 2 sets per ear.
  • Visible Piercings that are not confined to the ears are not allowed.


  • Make-up should compliment normal skin tones.
  • Nail polish, lipstick, which compliment normal skin tones.


  • Face clean. Mustaches neatly trimmed.
  • Hair to be worn in a natural style, close to the head. It should be neatly combed and attractively arranged. It should not protrude over your shirt collar. Those who prefer long hairstyles take special care that it is neat and well groomed.


  • Shirts and blouses must be tucked in at all times.


  • Deodorant must be worn at all times.
  • Hands must be washed whenever necessary to ensure proper sanitation.


  • Visible tattoos are not permitted.


  • Closed-toed shoes are a must.
  • Shoes should not be extravagant in style and should match clothing.


  • Complete the Mentorship Application
  • In addition to the letter of introduction, include a resume that is no longer than one page. This should detail your work history, with a focus on veterinary-related work and research. Also include at least one personal reference. Send the packet to the clinic by the requested method (mail, fax or e-mail) and wait to hear from the practice.
  • We will review the information and contact students at our discretion. We may request an interview based on the letter of introduction and resume.
  • Establish a starting date, an ending date, and work hours.
  • Insurance should be provided through your institution.

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